Set response and resolution targets. Track compliance in real-time. Get alerts before you miss deadlines.
Powerful features that work together seamlessly
Set first response and resolution time targets.
Get notified before SLAs are breached.
Track SLA performance over time.
Different SLAs for different customers or priorities.
Automatically escalate at-risk tickets.
See SLA performance by agent and team.
Yes! Set SLA policies by customer tier, priority level, or conversation channel.
Configurable alerts via email, Slack, or in-app. Option to auto-escalate to manager.
Stop drowning in tickets. Riah AI understands your customers, resolves issues automatically, and empowers your team to handle the rest faster.
Give your customers instant answers and your team superpowers. AI handles the routine so humans can focus on what matters.
Transform your support operations with AI that understands, automates, and learns. Your team handles complex issues while AI resolves the rest.
Join thousands of businesses using Riah AI to deliver exceptional customer support.