Not keyword matching. Not decision trees. Real AI that understands intent, context, and nuance to deliver helpful responses.
Powerful features that work together seamlessly
AI understands what customers mean, not just what they say. Context-aware responses every time.
Gets smarter with every conversation. Learns from your corrections and feedback.
85% of queries resolved automatically. Customers get help in seconds, not hours.
Seamlessly transfers to agents when needed with full context and suggested responses.
AI pulls from your knowledge base, docs, and past conversations to find answers.
Control what AI can and cannot say. Keep responses on-brand and accurate.
Most chatbots use keyword matching or rigid decision trees. Riah AI uses advanced language models with RAG (Retrieval Augmented Generation) to actually understand questions and find relevant answers from your knowledge base.
No - AI handles routine queries so your team can focus on complex, high-value interactions. Most teams find they can handle more volume without adding headcount.
With properly set up knowledge base, customers see 85%+ accuracy. The AI also knows when it does not know and hands off to humans.
Yes! Set guardrails, tone guidelines, and restricted topics. Review and approve suggested responses before enabling auto-reply.
Not just AI-assisted. AI-native. Built from the ground up to automate, learn, and improve your support operations.
Let AI handle the routine while your team focuses on customers who need a human. Scale support without scaling headcount.
Forget scripted responses. Riah AI chatbot understands intent, searches your knowledge, and delivers helpful answers.
Join thousands of businesses using Riah AI to deliver exceptional customer support.