AI-Enhanced Live Chat

Real-time chat with AI superpowers

Give your team live chat capabilities enhanced by AI. Suggested responses, smart routing, and automatic summaries.

Everything you need

Powerful features that work together seamlessly

Real-Time

Instant messaging with typing indicators and read receipts.

AI Suggestions

AI suggests responses based on context and knowledge base.

Agent Management

Set availability, assign chats, transfer between agents.

Queue Management

Fair distribution of chats. Set limits and overflow rules.

Canned Responses

Quick replies for common scenarios. Personalize with variables.

Performance Metrics

Track response times, resolution rates, and CSAT.

85%
Auto-resolution
10min
Setup time
50%
Faster response
24/7
AI availability

Frequently asked questions

Can multiple agents handle chats?

Yes! Chats are distributed based on availability and workload. Agents can transfer chats and add internal notes.

What happens when no agents are available?

AI continues to help customers. For issues requiring humans, customers can leave a message or schedule a callback.

Ready to transform your support?

Join thousands of businesses using Riah AI to deliver exceptional customer support.